Difference between revisions of "HTC Sense issue"

Revision as of 11:25, 18 March 2013

This information is meant for users of an HTC One device.

Unfortunately, the contacts app of HTC's Sense is broken. Since HTC updated to Android version 4.1, it's impossible to create contacts for some 3rd party sync adapters like CardDAV-Sync or SmoothSync for Cloud Contacts. HTC's contact editor doesn't provide an option to select accounts managed by those apps for new contacts. A related issue is that you can't edit those contacts from within the contact details view. To edit a contact you have to press and hold a contact in the contacts list and select "edit" from the context menu. Both things used to work properly on HTC devices with Android 4.0.x.

To make it even worse there is a second bug that is around since HTC introduced the HTC One devices. On all non-HTC devices you have a choice to use 3rd party contact editors when creating a contact, not so with HTC Sense. That means you can't even switch to a 3rd party contact editor like "Contact Editor free" or "Contact Editor Pro" to create contacts for CardDAV or SmoothSync. Interestingly you still have that choice when you edit a contact.

Please note, both issues are present on HTC devices only! Those things work well on all other devices.

At present there is only one known workaround for the "create contact" issue. CardDAV-Sync users should install Contact Editor free or Contact Editor Pro. Both Apps have a launcher icon called "create contact" which starts an empty editor. SmoothSync for Cloud Contacts users should either install "Contact Editor free" or wait for the next update which will add a "create contact" launcher icon.

Please contact HTC and let them know about this issue: http://www.htc.com/us/contact/email/

Update: Here is what I received from HTC's customer support on Feb. 20th 2013:

Hello Marten,

My name is [name removed], and I am a Customer Service Agent at HTC.
Thank you for your email, we appreciate all feed back from our customers.
I will escalate this case to the care team, so that they can investigate this problem. Once they provide me with a solution, I will return to you with an answer.
I look forward to hearing that this has resolved your enquiry, to close your email or alternatively to reply to me please follow the links below.

So there is hope they'll fix it.

Update 2: I've send a anther enquiry to HTC here is what they replied:

Hallo Marten Gajda,

Thank you for your email,

Unfortunately we do not support 3rd party applications and therefore cannot assist with this problem.
Is there anything else I can help you with?

HTC and HTC Sense are trademarks of HTC Corporation.