HTC Sense issue

This information is meant for users of an HTC One device.

Unfortunately, the contacts app of HTC's Sense is broken. Since HTC updated to Android version 4.1, it's impossible to create contacts for some 3rd party sync adapters like "CardDAV-Sync" or "SmoothSync for Cloud Contacts". HTC's contact editor doesn't provide an option to select accounts managed by those apps for new contacts. A related issue is that you can't edit those contacts from within the contact details view. To edit a contact you have to press and hold a contact in the contacts list and select "edit" from the context menu. Both things used to work properly on HTC devices with Android 4.0.x.

To make it even worse there is a second bug that is around since HTC introduced the HTC One devices. On all non-HTC devices you have a choice to use 3rd party contact editors when creating a contact, not so with HTC sense. That means you can't even switch to a 3rd party contact editor like "Contact Editor free" or "Contact Editor Pro" to create contacts for CardDAV or SmoothSync. Interestingly you still have that choice when you edit a contact.

Please note, both issues are present on HTC devices only!

At present there is only one known workaround for the "create contact" issue. CardDAV-Sync users should install Contact Editor free or Contact Editor Pro. Both Apps have a launcher icon called "create contact" which starts an empty editor. SmoothSync for Cloud Contacts users should either install "Contact Editor free" or wait for the next update which will add a "create contact" launcher icon.

Please contact HTC and let them know about this issue: http://www.htc.com/us/contact/email/